In an announcement to customers, Code Enforcement says the replacement of its existing Electronic Plan Management (EPM) system will improve the customer experience for residential and commercial builders alike. REBIC has long been encouraging the County and City to adopt a common platform for plan review and permitting — a recommendation included in the 2015 Gartner Study that proposed a series of improvements to the building permitting process.
“Our focus is on providing our customers with a better customer service experience when conducting business with Mecklenburg County Code Enforcement and Mecklenburg County Land Development services,” the announcement read.
Despite County Code Enforcement and City Land Development sharing the Accela platform, the two systems won’t initially be able to interface with one another. Instead, the plan review systems will communicate with one another through the use of a ‘bridge’. Officials at Mecklenburg County LUESA say full integration of the two systems is the ultimate goal, but believe it will be at least another year or two before the technology is in place to make this happen.
REBIC will continue to work closely with both Mecklenburg County LUESA and the City of Charlotte to improve the development and building permitting process. We’ll continue to update you on the County’s Accela conversion as it progresses.