An Update for Our Customers
As the situation with Mecklenburg County’s computer system outage continues to develop, we want to keep our customers as informed as possible of the steps Code Enforcement staff is taking to help our customers. As of the afternoon of Wednesday, Dec. 6th:
Phone and e-mail systems are functional. MeckPermit.com is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.
The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Outrider or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.
Inspections are being performed, but scheduled and managed manually. Since our inspections scheduling methods are currently unavailable, please call your inspector directly to request an inspection. If you do not have your inspector’s number, please call the Customer Service Center at 980-314-CODE or check our online staff directory.
When systems are restored, we will work closely with our plan review customers who had scheduled reviews pending. Plan Review customers with questions should contact their plan review coordinator directly.
We are exploring options for significantly scaled-back manual plan review and permitting processes. We will update you when a modified process is available.
If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or having deadlines such as closing on a home purchase, please contact the Customer Service Center at 980-314-CODE, or your inspector or coordinator, if you have their contact information.
Our office will remain open during regular business hours and our staff will be putting in extra time to help our customers as more of our systems are restored. Commercial and residential technical assistance is still available.
Our priority is minimizing the impact on our customers and community. We are committed to helping resolve each problem as quickly and efficiently as possible. We apologize for the inconvenience, and thank you for your patience.
We will continue to update you, our valued customers, as we have more to report.